Ordering from Moon Haven FAQ

At Moon Haven we want to provide the best possible service to you at a reasonable cost while still protecting your privacy and your personal information.

Listed below are several important facts you need to know about when placing an order with us.

Payment Methods:

We accept the following credit cards:            

All credit card and personal information is processed through our  secure server and under the trusted Comodo SSL certificate

Phone with Credit Card Details

If you prefer, you may place your order online and then phone through your credit  card payment details.  Just please check this option when proceeding through the shopping cart process.

Please phone Moon Haven with your credit card information any time between 10:00 am and 5:00 pm, 7 days per week.

Our Freecall number for non mobile calls from within Australia is 1800 005 059. For calls from mobiles or outside of Australia our phone number is 08 97 555 470 (+61 897 555 470 international).

Other Payment Methods:

We are pleased to accept both personal cheques and money orders.  Please ensure you write both your name, phone number  and address on the back of these as it will assist us to match your order and payment!

Dispatch and Delivery:

We offer FREE standard postage and handling for all orders valued at $80.00 or more for delivery within Australia. If you orders fits this criteria please choose this shipping option.

We will post out your order as soon as we receive have received and processed your payment information.

Order before 2.00pm for same day dispatch

Our policy is to dispatch all orders received before 2.00 pm the same day.  Of course orders received on the weekend and after 2.00 pm Friday will be sent on the next postal day - usually Monday.

Australia Post Services

We offer two main domestic services - Austpost  eParcel standard service and eParcel Express Post Services. Pricing for these services are calculated for you in the shopping cart process.

We will send your parcel to you via Australia Post- so be on the look out for your friendly postie who will usually be able to deliver it directly to your door.  If you are not at home at the time, they will leave a reminder in your letterbox, so  please sort through your junk mail carefully over the next few days.

Late or missing orders

If your parcel has not arrived within a reasonable amount of time (2-3 days for WA or 5 days for the Eastern States) please check with your local Post Office to see if they have your parcel there, waiting for you to collect it.

Please contact us on 1800 005 059 or 08 97 555 470 if you have any concerns at all...we would be pleased to help.

Your privacy and personal information is important

We are very serious about protecting your privacy...to read more about how we look after your personal information please click on this link: Privacy & Security Statement