Moon Haven’s Online Conditions of Service

The Short Version:

All prices are expressed in Australian Dollars (AUD)

Place your order before 12 noon - and we will endeavour to get your order together and pack it for dispatch on the same day we receive it - except weekends and public holidays ... where we will dispatch your order the next working day.
If we experience a delay in getting your order to you we will call you on your contact number or leave you a message via email.

We use Australia Post Express Parcel Service for most deliveries within Australia.  This means that many orders will be received within 1-2 days of dispatch (and most  will be received within 5 working days) from the Moon Haven Cottage.
If you have not received your order within these time frames...please check with your local Auspost Post Office as the parcel may be waiting for you there for collection.  Of course please call us on FREECALL 1800 005 059 if you have any questions.

International Orders: As we use Australia Post for our international delivery - delivery times will vary  If you would like more information,  please contact us to discuss.

At all times we endeavour to do the best by you - our valued clients .  We promise to provide you with the best service we can at any given time.  If we fall short of your expectations, or you feel we can improve please let us know.

The Long Version:

With all the details...

This Agreement is a contract between You and Moon Haven Natural Products ABN 63 121 861 535 ("Moon Haven”). It sets out the terms and conditions under which You may purchase products online from Moon Haven. Please read the following terms and conditions carefully before placing your order online with Moon Haven. By completing the customer application process and using Moon Haven’s online service, You agree to be bound by the terms and conditions of this Agreement.